Refund Policy

This Refund Policy outlines the terms related to refunds, cancellations, and payments at Radz – Le Cue Café.

1. Café Orders

• Once food or beverages are prepared or served, refunds are not applicable.
• In case of incorrect orders or quality issues, customers must inform staff immediately.

2. Game Bookings / Reservations

• Advance bookings or table reservations are non-refundable unless otherwise stated.
• Rescheduling may be allowed at the discretion of management.

3. Events & Special Bookings

• Payments made for events, private bookings, or parties are non-refundable.
• Changes may be accommodated based on availability.

4. Payment Errors

• In case of duplicate or incorrect payments, customers must contact us with valid proof.
• Approved refunds will be processed within 7–10 working days.